Recent events surrounding community mental health care and residential service delivery has resurfaced public concerns and misperceptions regarding the mentally ill individual living in our communities. In January a story entitled 'Horror city killing: Mental patient centre of probe', whilst the reporting of this event was both necessary and justified it did nothing to curve the stigma of violent behaviour that has been strongly associated with mental illness. Equally the article did little to improve the public's perception of community-based mental health and disability support services. It...

W. Edwards Deming referred the 'understanding of systems' as being a key principle for quality thinking. In this instance, as it currently stands the organisation under examination is operating two major units: A business unit and an educational unit. This is reflected in the current method of organisational evaluation as shown throughout this research, with the use of two separate evaluation methods: the Baldrige Educational Performance Excellence Criteria and New Zealand Educational Authority's required Six Tertiary Evaluation Indicators. Through the development of a single evaluation tool...