The Department of Homeland Security (DHS) and the United States Visitor and Immigrant Status Indicator Technology (US-VISIT) program is preparing to transition from a two print capture process to a 10-print slap capture process. In preparing for the 10-print pilot testing, a concern that the existing counters that house the fingerprint scanners are too tall to support the ten print collection process was identified. Lowering the counters in the facilities is not possible for the pilot testing. However, angling the scanners on the counter may alleviate the problems. US-VISIT asked the National...

US-VISIT requested that the biometrics usability team at the National Institute of Standards and Technology (NIST) examine the current US-VISIT face image collection process to identify any usability and human factors that may improve the existing face image capture process. As such this study did not address other technologies or technology solutions. This report presents the results of a study that examined five usability and human factors enhancements to the current US-VISIT collection process: 1. the camera should resemble a traditional camera; 2. the camera should click when the picture...