If you are in search of real-world practical scenarios of IT performance management practices, with a desire to obtain examples of strategic directives, accountabilities, outcomes, and performance measures for managing IT services, with an interest toward how performance management integrates with strategic and operational management, then Integrated IT Performance Management is the perfect book for you.

Unlike theoretical books that focus on human resources performance management, this book presents a compilation of the author s extensive IT management, performance management, project...