Good communication is important in all walks of life and it is vital for doctors and physicians. Most of patient complaints root from not on the technical skills of doctors but from the communication skills of the doctors. Communication skill is the key to effective management plan and patient compliance. It leads to higher patient satisfaction better professional relationship. The book describes not only the underpinning principles of successful communication but also explains how and why it helps. The book is beautifully written with evidence base and analysis of different components of...