The Air Force has challenged leaders to integrate and use quality principles as a way to improve operations throughout the service. In this study Lt Col David F. Bird, USAF, reminds us that these quality principles apply to emergency response forces----both before and during a crisis. He proposes that senior leaders view quality concepts and principles as a way of creating an environment to spark the highest performance by their subordinates and not as giving up authority or control. At wing level, the disaster control group forms in response to a crisis incident ranging from an aircraft...