How do you measure and report your IT services and processes? Which metrics matter the most to senior executives?

Finally, here is a book that shows you how Not theory, but a practical guide that shows you the operational metrics to use and how these can be calculated into key performance indicators (KPIs) and critical success factors (CSFs) that resonate with senior management. In this book, you will learn about the following:
Defining and building a comprehensive metrics program
Metrics that are the most important and how to calculate them
How to measure your IT...