One of the valuable lessons we have learned in the past few decades is that having satisfied employees is not inconsistent with enjoying high profits. In fact it may be argued, as employee satisfaction increases, so does customer satisfaction and profit. Like pursuing quality initiatives, where managers see up-front cost looming large, encouraging dedication and loyalty amongst your employees may require an initial investment, but the benefits for the business in the longer term will more than pay for costs. This book may be misinterpreted by some as a relinquishment of business authority by...