Intelligent BPM Systems: Impact and Opportunity
iBPMS
"The need for Intelligent Business Operations (IBO) supported by intelligent processes is driving the need for a new convergence of process technologies lead by the iBPMS. The iBPMS changes the way processes help organizations keep up with business change," notes Gartner Emeritus Jim Sinur in his Foreword.
Co-authors include industry experts Keith Swenson, Nathaniel Palmer, Robert Shapiro, Setrag Khoshafian, Charles Webster, James Taylor, Pieter van Schalkwyk, Steinar Carlsen "et al"
Contents
* Thriving on...

Empowering Knowledge Workers New Ways to Leverage Case Management Adaptive Case Management allows productivity improvements to be measured in both financial and non-financial terms, including reduced re-work, improved customer, and employee satisfaction. In part, by bringing areas of work previously "under the radar" when performed in purely ad hoc environments into greater visibility, Adaptive Case Management offers the ability to prioritize activities across multiple cases, balancing workloads, as well as monitoring quality, timeliness and speed. Highly predictable work is easy to support...