The majority of errors, litigation, and complaints in the health service are due to 'human factors', yet the term is still not widely understood and is sometimes used interchangeably to refer to team training or communication skills. Although including these, the subject of 'human factors' goes far beyond this to look at systems, environmental influences, and interactions with equipment, in addition to self-awareness and human interaction. All of these aspects are captured in Human Factors in Healthcare and are built into a new framework: the SHEEP model, which breaks down into five key...

Building on Level One, this volume of Human Factors in Healthcare continues to enhance and develop the SHEEP model, delving deeper into the challenges of leadership, conflict resolution, and decision making that healthcare professionals currently face.
Presenting the five components of the SHEEP framework; Systems, Human Interaction, Environment, Equipment, and Personal, this book allows readers to develop their own human factors based approach within their workplace. Through a wealth of real-life examples of errors and patient safety issues drawn from the author's experience from over...