In Kenya, most public and private universities have operated under performance contracts for quite some time. However, unlike in other sectors where research has been carried out to establish the success of performance contracts, no specific study has previously been conducted to establish how these tools are working in university libraries. This book is a culmination of a research conducted on 149 respondents from chartered public and private university libraries in Nairobi County who included library staff holding positions of library assistant (or its equivalent) and above at sampled...