This book presents emerging work in the co-evolving fields of design-led systemics, referred to as systemic design to distinguish it from the engineering and hard science epistemologies of system design or systems engineering. There are significant societal forces and organizational demands impelling the requirement for better means of change through integrated design practices of systems and services. Here we call on advanced design to lead programs of strategic scale and higher complexity (e.g., social policy, healthcare, education, urbanization) while adapting systems thinking methods,...
This book presents emerging work in the co-evolving fields of design-led systemics, referred to as systemic design to distinguish it from the engineer...
The present volume illustrates a rich and promising research field in service, service systems sciences, by combining and fusing two strands of sciences: the science of service systems and systems sciences of service.The scale, complexity, and interdependence of today s service systems have been driven to an unprecedented level by globalization, demographic changes, and technology developments, so that it is absolutely necessary now for us to cultivate a new frontier of service research.
In response, service science has emerged during the past decade as a...
The present volume illustrates a rich and promising research field in service, service systems sciences, by combining and fusing tw...
