This book explores the use of human-centered service design. Through a variety of case studies and best practices, it highlights ways to systematically improve the provision of healthcare services to different target and age groups in order to understand customer expectations and needs. The book also offers new insights into the dyadic relationship between service provider and customer, each of which has their own set of goals, purposes, and benefits and must cope with a scarcity of resources and opportunities to optimize and design.Written by recognized experts, scholars, and practitioners,...

Dieses Buch befasst sich mit Transferinnovationen und zeigt verschiedene Möglichkeiten für den Innovationstransfer zwischen Wissenschaft und Wirtschaft auf. Im Markt, der aus unterschiedlichen Branchen, Einrichtungen, Unternehmen und Gesellschaften besteht, werden Innovationen erzeugt, die wiederum Wachstum, Beschäftigung, Stabilität und Fortschritt ermöglichen. Mit innovativen Ideen, Vorgehensweisen und Methoden verändert sich das Wissen im Bereich Forschung und Entwicklung, wodurch es auf ein neues Niveau steigt. Hochschulen sind neben Unternehmen Ausgangspunkte für Innovationen, die...

This book offers an overview of service design practices for healthcare and hospital management. It explores how these practices can help to generate innovations in healthcare and contribute to the improvement of patient-centered care. Respected experts, including scholars from various disciplines and practitioners from healthcare institutions, share essential insights into established research areas, fields of work and work structures, and discuss successful approaches, methods and tools. By illustrating innovative services, products, processes, systems, and technologies, as well as their...