This study examined application of management policies in processing member claims in National Social Security Fund, Nakuru by identifying policies, characterize claims processing; determine policies' relative importance and effect. Primary data was taken from 40 NSSF staff and 30 retirees in Nakuru Municipality using structured questionnaires. Data was analyzed using SPSS by descriptive and inferential statistics (Factor and Chi Square), and findings presented in frequency tables, graphs and pie charts. Findings were: most staff were familiar with policies applied in the order: customer...

One of the most critical functions in Human Resource Management is Performance Appraisal. Organizations therefore need to implement effective Performance Appraisal systems that can lead to retention of employees as well as enhancing their productivity. This book provides unique perspectives regarding the implementation of a performance Appraisal system based on a statistical analysis of data collected from several firms in the supermarket industry. It also provides a holistic analysis of the three major components of an effective performance appraisal system. Readers shall gain...