This study examined application of management policies in processing member claims in National Social Security Fund, Nakuru by identifying policies, characterize claims processing; determine policies' relative importance and effect. Primary data was taken from 40 NSSF staff and 30 retirees in Nakuru Municipality using structured questionnaires. Data was analyzed using SPSS by descriptive and inferential statistics (Factor and Chi Square), and findings presented in frequency tables, graphs and pie charts. Findings were: most staff were familiar with policies applied in the order: customer...