The financial services industry, specially the retail banking sector, has experienced significant changes in which the consequences could be a competitive pressure, customer requirements, and technological innovation. One of these new service deliveries, which has been presented recently and has been developed dramatically in this industry, is mobile banking which offers a great deal of benefit for both banks and customers. As far as this new trend suggests, researchers in various fields draw their interests toward this new technology as a subject matter for their research. Although there is...