Why are some people happier than others? Through Sam, representing the average North American worker, we explore how one's life choices impact their happiness, and delve into the underlying reasons why. The average person's life is often filled with challenges, and with those come stress. How one deals with this stress has a profound impact on their happiness. Mental illness is having a negative impact on people's overall quality of life, including employees, families, employers, and on community safety. Many are asking, "Why does it appear as if more of my peers are experiencing negative...

Client relationship management (CRM) results in great service to the client, but it is so much more than service with a smile. Recognizing that CRM needs to be embedded throughout all levels of an organization, Bill Howatt and Tyler Hayden, an international expert in developing teams and customer service, created an easy-to-use and relevant model (the H&H CRM Model). This model focuses on the two pillars of CRM: relationship building and client service. Neither can independently ensure client satisfaction. Together, they offer a sustainable means of providing CRM excellence. After reading...

Pourquoi certaines personnes sont-elles plus heureuses que d'autres? En suivant Sam, qui represente le travailleur nord-americain moyen, nous etudions l'influence des choix de vie sur le bonheur ainsi que les raisons sous-jacentes de cette influence. Pour la plupart des gens, la vie est souvent emaillee de defis et ces defis sont des sources de stress. La reaction au stress a un impact profond sur le bonheur. La maladie mentale a des repercussions negatives sur la qualite de vie generale des employes, des familles, des employeurs, etc., ainsi que sur la securite dans les collectivites....