If I were to ask you about your current problems at work (or in your life), what would you talk about? The ever-increasing pressures on you? The ever-higher customer demands? The budget demands, the soaring costs? The endless meetings, the incessant demands for reports from the ever-growing bureaucratic monster? The constant interruptions, the steady stream of callers and visitors, the non-stop e-mails and phone calls? Is it not true that, more than all of those, it can be the hassle of dealing with 'difficult people' at work that can largely decide how manageable or how stressful you find...