The automotive industry has undergone great changes in recent years. Fixed operations now account for more than fifty percent of all dealership gross profit dollars and managers are facing unprecedented challenges in achieving success. This means that today's managers must be willing to explore new ideas and processes. In Turbocharging Your Parts & Service Departments: Driving to the Next Level we demonstrate how a variety of operational changes, both large and small, can make a positive impact in every aspect of your business. We will not attempt to separate the issues of customer...