At some point in your life you have engaged in conflict with another person. Conflict is a natural dimension of human interactions, but these standoffs don't need to create a lifetime of hurt and anger. Conflict?The Unexpected Gift will help you develop conflict-resolution skills. Each chapter offers concrete steps and real-life vignettes that teach new ways of communicating. Learn how to resolve conflict and build more viable relationships with family members, friends, coworkers, acquaintances, and other people with whom you interact. Conflict is an unexpected gift?an opportunity for change....