Humans seem to thrive on conflict-most often they agree to disagree. Conflict is a common human occurrence at all levels of organizations, in families and throughout society. It is stressful to most people and affects interpersonal relationships and human harmony. Every year $359 billion is spent in the time it takes to deal with organizational conflicts. Managers spend 2.8 hours a week just dealing with conflicts. Conflict is inevitable. It exists and is a source of group and personal dysfunction. By its very nature, it can be a source of anger and stress, but also can act as an intellectual...