Inhaltsangabe: Abstract: This diploma thesis provides suggestions for overcoming the gap between Knowledge Management theory and pragmatic implementation with the help of information and communication technology like Lotus Notes. By describing an integral knowledge management method, several Notes-based knowledge management tools and a case-study, this thesis gives suggestions where and how software-based support for knowledge management can be implemented. Zusammenfassung: Das organisatorische Wissen spielt im globalen Wettbewerb der Firmen und Nationen schon heute bezuglich der...