This powerful concept that has been transforming businesses for years is now available in print Opportunity Space is full of valuable insights and practical applications. With all the communication skills, training, tricks and tools available, none of it works unless you are able to seize the Opportunity Space, that moment between when someone speaks or does something, and you respond Lack of ability to address conflict and have 'real' conversations destroys effectiveness in every workplace in the world When we get emotional, our conversations cease to be productive. Relationships are...