The Authors describe how to create a very efficient money-making organization to survive and thrive in today's tough business environment by becoming a 'World Class" Organization. In today's fast-paced rapidly changing business environment your Company can no longer just count on the Business Leader or even the Leadership Team to manage the business. You must involve all your employees in the success of your Company. Your van driver is no longer just a driver. He or she must come to work every day seeking better ways to do his or her job. Every employee must be aware of the processes they use...