After serving many years as an engine officer in the same suburban fire station, you pull up in front of your first real highrise fire. It's a 30 story senior living facility with fire showing at several windows about half way up the building. With your highrise hose pack, you and your crew rush into lobby where they're met by a security officer. She tells you the fire is in on the 16th floor and leads you to a recalled freight elevator. Try as they might, you can't get the elevator going so you start climbing the nearest stairs-all in line with departmental SOPs. Right away you run into a...