If you are an owner of a professional practice or a service-oriented small business, you know many of the trials and tribulations you face each day can be traced back to the need to develop stronger people skills and communication skills both with your customers/clients and your support team.

It is not only possible to teach all the people in your business to work together, it's essential to your long term success. Dr. W. Bradford Swift, a small business owner and entrepreneur for over thirty years, and a long time contributor to Veterinary Economics magazine, brings over twenty years of...