As consumers become more technology savvy and online travel sales continue to boom, online retailers need to understand how to tap into this new and huge potential set of consumers and gain the benefits of its remarkable growth. Online shopping is, in general, still a new phenomenon in the Middle East. When a new technology-based product or process is still at an early stage of diffusion, only a small subset of consumers is likely to have adopted it. When non-adopters still comprise the majority of the target populations, describing all non-adopters (non-online shoppers) as a homogeneous...