Authors Ronald and Lucinda Buckley have written a unique book in that the story is told by the product being manufactured - a toaster. This is a short book that could easily be read during a coast-to-coast plane ride. They use the toaster and his Grandfather to show how using the latest management techniques can convert a poor-performing money-losing business with low quality into a very profitable efficient business with the highest quality output. This makes these concepts, which tend to be unnecessarily complicated, easier to understand by all. The book's intended audience is virtually...