This book covers almost every aspect of training and development. It explains basic concepts of training and development, why training is necessary? the training methods, activities, exercises, case studies and role plays use to train employees. In this book every topic is explained in detail along with discussion exercises and web links for further reading for each topic given at the end of every topic. Web links for each topic consists of video lectures, power point slides,web texts and the like. Besides this, every topic has its diagrammatic model at the end of each topic. These models...