The purpose of this work was to investigate how different is a users and a service provider's point of view about understandability, technicality, importance and awareness of privacy policy. The emerging ambiguity in information security has raised many privacy and trust issues that are context dependent. Therefore there are several uncertainties and risks seen today concerning the privacy policy & subscriber trust. It is a responsibility of services providers before amending their policy to notify their subscribers. Because if they do not take this initiative then it creates trust deficit...