The study of on-the-job training in service sector has always been a widely discussed topic in the literature. Well-trained workforce is considered a critical success factor for modern organizations in today's dynamic corporate environment and organizations particularly financial institutions from all around the globe spend huge amounts of money per year on formal on-the-job training of their employees but still much is unknown regarding the phenomenon in the context of developed countries like Pakistan. This book enhances the understanding of a little studied topic by empirically identifying...

Banking sector is one of the basic pillars of the economy of any country. Development of banking sector as a whole depends upon the skills of the human resources of a country. Banks individually provide training and development initiatives to their employees so that the employees may contribute towards the success of that bank. This book examines this phenomenon in new light that whether on-the-job training initiatives taken by the banks contribute towards the behavior of banking personnel or not. After studying this book managers and academicians will come to know that coaching and job...