Although knowledge-intensive work and leadership of knowledge workers have been studied from different viewpoints and with different approaches, the research in the field appears to be very fragmented. Because of limited amount of scientific literature and lack of empirical evidence, significance of fluency is not well understood, although fluency is an important concept from viewpoint of e.g., effectiveness. Fluency refers to an expectation of planned, effective, and goal-oriented flow of work, which becomes apparent in fluency experiences. Contribution of this book is a generic model, which...