The desire to pursue higher education is constantly increasing. The institutions of higher learning are striving to attract more students, especially at the graduate level by making every effort to provide quality education. Some scholars proposed that the strategic success of a service organization depends on its ability to consistently meet or exceed customer service expectations. Students need information and support to cope in balancing the demands of the different environments. The learning that takes place during graduate studies is a maturing, must be enhanced with timely and...