Water institutions establish the incentives, information, and compulsions that guide behaviour and influence economic outcomes. Water pricing policies that reflect the marginal cost of supply can bring about several positive benefits in the pipe-borne water sector including: 1) greater water use efficiency; 2) an increase in revenues that can be utilised to improve services; and 3) additional funds to enhance and expand the operation and maintenance of pipe-borne water supply systems. In order to design an appropriate pricing policy and bring about these positive changes, managers of...