This easy-to-read handbook will help primary and secondary emergency communications center managers to establish a more detailed preparedness plan for their call-center in the event that it is destroyed or seriously damaged by a major disaster. Some of the most important topics discussed include: determining roles and responsibilities within the communications center, the importance of having a back-up center, staffing issues (telecommunicators), maintaining communications with the public health community, testing your Emergency Operations Plans (particularly the communications center), and...