Talking with other people is an integral part of our lives, at work, at home and socially. Communicating to good effect requires some skill: building relationships with colleagues, clients, partners and friends, and staying connected with them, in order both to get things done and maintain the relationship. This book invites you to: * Explore a wide range of behaviours, all of which are equally important, when used appropriately and at the right time * Understand the importance of and nature of 'trust', as the foundation upon which all true connection must be built * Discover the complexity...