If people could change their competencies and characteristics at will, personal development would be a relatively simple matter. However, there are many reasons why people consciously or unconsciously tend to resist change. The purpose of this book is to make you aware of techniques for overcoming resistance to change and meaningfully influence the change process in others. Knowledge of these techniques will allow you to formulate and execute truly effective personnel planning and development. An individual's behavior is a function of their innate capacity, their level of awareness, their...