Diploma Thesis from the year 2004 in the subject Computer Science - Commercial Information Technology, grade: 1.0, University Karlsruhe (TH) (AIFB & Forschungszentrum Informatik (FZI)), 83 entries in the bibliography, language: English, abstract: Business Process Management (BPM) is a topic that is generating a level of interest in both academic and business circles. The issues and problems that are associated with implementing and gaining support for BPM within organisations are well known. BPM maturity, however, is something that organisations aspire to - but know little about. Research to...