The beginning of the 21st century witnessed a three-act drama that has changed the face of American life. Act I saw the horror of 9/11 and the nation facing up to the reality of terrorism. In Act II economic life as we knew it collapsed in the financial meltdown of 2008 and the "Lesser Depression" that followed. Now, Act III is unfolding in a new climate of consumer caution, fiscal responsibility, and long-term planning. Businesses can no longer simply create a product and expect to sell it. They must identify the needs and wants of their target market. And then effectively communicate with...