After retiring from a career in public health and medicine, I saw an employment ad for Uber drivers in Atlanta. In April 2014, #uberdriver1 hit the streets. The job started as an extra source of income. However, I quickly learned that Uber passengers want more than just a ride in a clean car. Most want to have a conversation or to have some fun. I never know who's going to sit down in my car. It might be a senior executive at a Fortune 500 company, a bartender going to work, a college student going to the grocery store, a foreign tourist, or someone who's just gotten bad news. Not only do I...