This book tells a story of successful prison reform that brought the recidivism rate of prisoners down from 44 per cent to 24 per cent. In the process of this reform, the entire Prison Service was transformed from a custody focused mindset to a rehabilitation centred cultured. This change was wrought despite the lack of enthusiasm of the then political leadership having oversight of the service. The author describes his personal role in the reform effort, the methodology used to engender change in organizational culture and the struggles for the soul of the prison service and the hearts and...