Lee offers his insights into the Service Industry. Through real life stories he is able to teach others to thrive in the industry as he did. If your business deals with real life interaction between you or your employees and your customers this book is a must. Lee moved over 68,000 clients by himself, a heck of a case study for any business. His experiences testify to the importance of relationship building and integrity in any business. Lee makes it easy to read and easy to understand as he tells stories of his thirteen years in the industry.