Bringing a human touch to the IT audit process How IT auditors and their clients perceive each other affects the quality of their working relationships. Although most books for IT auditors acknowledge the importance of soft skills, they usually focus on technical abilities. Beyond giving simple advice like "improving listening skills" and "not jumping to conclusions," they rarely tackle the issue of how to build a better rapport with the client. Turning Heads and Changing Minds provides the IT auditor (student or practitioner) with an understanding of soft skills. The author, Chong Ee, looks...