This book shares direct and powerful personal experience from two decades of successful creation and management of high morale, high performance teams though the turmoil of layoffs, off-shoring, stock price, spiraling workload and other headaches facing all managers today. It contains what a manager must know to be a successful and liked leader - and what employees want managers to know in order to have a climate where they like their jobs and manager. Endorsed by Executives, new managers and their employees.