Used by universities and company training programs around the world, "Foundations of IT Service Management - the ITIL Course in a Book" is the book to help you achieve your ITIL(R) Foundation certification.
Presented in an easy-to-understand format, the concepts of ITIL and the processes are laid out in a logical sequence. Each lesson is followed by list of key concepts and sample questions to help you study for your ITIL(R) Foundation certification exam. Chapter review questions, modeled after the real exam questions, reinforce your learning for each unit.
Written by an...
Used by universities and company training programs around the world, "Foundations of IT Service Management - the ITIL Course in a Book" is the book...
