Wasserman and Katzmake a compelling argument that all managers work in the heat of an invisible spotlight where their every word and deed are scrutinized by employees. Remarkably, most managers are unaware of this reality. As a result, they underestimate the impact of the passing moments that are at the heart of their management relationships. The authors tell illuminating stories from their nearly 40 years as consultants about management successes and misadventures in the unseen spotlight. Each story acts like a mirror, reflecting the reader's own management challenges. The authors'...
Wasserman and Katzmake a compelling argument that all managers work in the heat of an invisible spotlight where their every word and deed are scrutini...
