This book aims to provide the necessary background to work with big data blockchain by introducing some novel applications in service operations for both academics and interested practitioners, and to benefit society, industry, academia, and government. Presenting applications in a variety of industries, this book intends to cover theory, research, development, and applications of big data and blockchain, as embedded in the fields of mathematics, engineering, computer science, physics, economics, business, management, and life sciences, to help service operations management.

This book provides a comprehensive and practical introduction to Data Envelopment Analysis (DEA). It explains how this non-parametric technique is used to measure performance and extract efficiency from homogeneous entities within a production procedure. It situates DEA within a growing field of productivity analysis and performance measurement, for which numerous models have been proposed.This book encapsulates all of the advances in DEA models proposed in the literature. These models are presented in the context of the GAMS software, which is a powerful tool for mathematical programming...