Settling the Unsettling: Understanding and Resolving Conflict provides those in conflict and dispute resolution programs with foundational skills in this specialized area of human relations training.

The text introduces the different components of disputes, describes how to identify these factors, and how to use this knowledge to resolve difficult situations. It helps readers understand what conflict is, consider ways it can be handled, and make choices on how to deal with difficult situations in their own lives.

Special features of the text include "Knowledge Builders" and...