The ever-growing influence of the Internet has caused a paradigm shift in relationships between customers and companies. New types of interaction introduced by Web 1.0 have undergone a dramatic change in quantity and quality with the advent of Web 2.0. Web 3.0, better known as the Semantic Web, will also significantly impact how companies understand Customer Relationship Management (CRM). Customer Relationship Management and the Social and Semantic Web: Enabling Cliens Conexus provides an overview of the field of the Semantic Web, social Web, and CRM by uniting various research studies from...
The ever-growing influence of the Internet has caused a paradigm shift in relationships between customers and companies. New types of interaction intr...
As IT professionals are depended upon to stay up-to-date on ever changing technology processes, they are essential in the functionality of an organization. Enhancing the Modern Organization through Information Technology Professionals: Research, Studies, and Techniques presents research from the perspective of the information technology professional and illustrates the profession's influence on enhancing the modern organization. This comprehensive collection will play a vital role with practitioners and academics by offering the best practices, methodologies, and research in the field of IT...
As IT professionals are depended upon to stay up-to-date on ever changing technology processes, they are essential in the functionality of an organiza...
Electronic business today is not only business transactions supported in information and communication technologies; it is a new way of communicating and integrating with customers, suppliers, employees and other stakeholders. In this scenario, electronic business is now part of a wider economic context that is causing radical transformations in business and organizations including the entire value chain from customer service to supply chain management. One of the areas affected is marketing. Given that the new technologies have enabled firms to reach out to global customers and has...
Electronic business today is not only business transactions supported in information and communication technologies; it is a new way of communicati...
While a typical project manager's responsibility and accountability are both limited to a project with a clear start and end date, IT managers are responsible for an ongoing, ever-changing process for which they must adapt and evolve to stay updated, dependable, and secure in their field. Professional Advancements and Management Trends in the IT Sector offers the latest managerial trends within the field of information technology management. By collecting research from experts from around the world, in a variety of sectors and levels of technical expertise, this volume offers a broad variety...
While a typical project manager's responsibility and accountability are both limited to a project with a clear start and end date, IT managers are res...
