Increasingly, libraries must address questions of accountability, efficiency, effectiveness, and impact--the extent to which a program causes positive changes in the target population. All of these issues are important to library managers and those to whom they directly report. With the heightened interest in customer expectations and increased focus on service quality and customer satisfaction, evaluation and assessment research provides the essential methodology for library managers to obtain meaningful answers.
"Engaging in Evaluation and Assessment Research" introduces evaluation...
Increasingly, libraries must address questions of accountability, efficiency, effectiveness, and impact--the extent to which a program causes posit...
Both the Association of College and Research Libraries (ACRL) and the Public Library Association (PLA) provide important data services. For library managers and administrators, the key to the data's usefulness is knowing how to extract and apply the most relevant information to managing a library and improving accountability. A companion volume to the authors' earlier book Getting Started with Evaluation, this guide illustrates how to use the data to support value, collection use, benchmarking, and other best practices. This important resource * Identifies key metrics in ACRLMetrics and...
Both the Association of College and Research Libraries (ACRL) and the Public Library Association (PLA) provide important data services. For library ma...
