"Watch out, Goliath. Jon Yates has a slingshot and he's teaching us how to use it."
--Amy Dickinson, New York Times bestselling author and America's favorite advice columnist

"Jon Yates gives consumers a great primer on how to solve their own customer service problems."
--Angie Hicks, Founder of "Angie's List"

Jon Yates, the Chicago Tribune's popular "Problem Solver," offers eminently practical, money-saving advice on how to become your own consumer advocate. What's Your Problem? is a godsend for anyone who has ever had to take on the...